Delete your account and data

To delete your Locul account and everything in Locul’s cloud, email [email protected] from the email address on your account. There is no delete button in the app. Data on your own computer you can remove yourself.

Before you delete

• Cancel any paid plan first so you are not billed again. Open Settings > Account > Manage billing. See Manage your plan and billing.
• Keep a copy of your memories if you may want them later. See Export your memories.

Ask for deletion

1. Email [email protected] from the email you sign in to Locul with.
2. Write that you want your account and data deleted.

The team deletes your account and your cloud data, including the memory backup. Backup copies expire within 14 days.

You can also email the same address to ask for a copy of the data Locul holds about you.

Remove Locul from your computer

Your memory database and bots live on your computer, so an account deletion does not remove them. Your own notes and files stay in their folders. Locul only reads them, so they are never deleted.

1. Quit Locul.
2. Uninstall the app: on a Mac, drag Locul from Applications to the Trash. On Windows, uninstall it from Settings > Apps.
3. Delete these two folders in your home folder:
   • .locul: your local memory database. It is a hidden folder (on Windows: %USERPROFILE%.locul). On a Mac, press Command + Shift + . in Finder to show hidden folders.
   • Locul: your bots, in Locul/bots.

Deleting that folder cannot be undone. Export first if you want to keep anything.

Related articles

• Where does my data go?
• Export your memories
• Manage your plan and billing
• Contact Locul support