Contact Locul support

Click the Help and feedback button (the question mark) at the bottom of the left rail, then choose Ask for help or Report a bug. You can also email [email protected] at any time.

Locul support works by chat and email. There are no calls or demos.

Get a quick answer from Lee

Lee is Locul’s AI help desk. It answers in seconds, and a person is one click away.

1. Click the Help and feedback button at the bottom of the left rail.
2. Click Ask for help.
3. Type your question in Ask Lee about Locul… and send it.
4. If you need a person, click Talk to a person, add your email, and click Send to the team. Your chat goes to the team and they reply by email.

Lee can see your plan and usage, never your memories. If Lee is not available, the window opens straight to the message form below.

Report a bug or write to the team

1. Click the Help and feedback button, then Report a bug. Or, in the Ask Lee window, click Write to us.
2. Under What’s this about?, choose Question, Report a bug or Feature request.
3. Describe the problem in Message. Add up to 3 screenshots (PNG, JPG or WebP, 5 MB each).
4. Check Your email and click Send message.

Locul attaches only your app version and operating system. No files, logs or keys are sent.

Email support

Email [email protected]. Include:

• Your Locul version and operating system.
• What you expected and what happened.
• A screenshot of any error.

For billing, data copies or account deletion, write from the email on your Locul account. For security reports, put “Security” in the subject.

For large teams, SSO or on-premise, email [email protected].

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