Locul will not install or open

On Windows, if you see “Windows protected your PC”, click More info, then Run anyway. On a Mac, drag Locul into Applications first, then click Open if macOS asks whether you want to open it.

Check your computer is supported

• Mac: Apple Silicon (M1 or later). For an Intel Mac, email [email protected] for the Intel build.
• Windows: Windows 10 or 11, 64-bit.
• Linux, iPhone, iPad and Android are not supported. If you open the download page on a phone, choose Email me the download link and install on your computer.

Get the latest installer at https://locul.ai/download/.

Install on a Mac

1. Open the .dmg file you downloaded.
2. Drag Locul into the Applications folder.
3. Open Locul from Applications, not from the .dmg window.
4. If macOS asks whether you are sure you want to open it, click Open.

Install on Windows

1. Run the .exe installer you downloaded.
2. If you see Windows protected your PC, click More info.
3. Click Run anyway.
4. Follow the installer, then open Locul from the Start menu.

Locul opens but asks for a plan

If you see Locul needs a plan to run, your trial or plan has ended, or you are signed in with a different email from the one you paid with. See Plan not showing after you paid. If your plan has ended, that screen also offers Export my memories so you can keep a copy.

Troubleshooting

• Nothing happens when you open Locul. Quit it fully (on a Mac, right-click its Dock icon and choose Quit), then open it again.
• The installer will not run on a work computer. Your IT team may block new apps. Ask them to allow Locul.
• Still stuck? Email [email protected] with your computer model, operating system version, the Locul version you downloaded and a screenshot of the error.

Related articles

• Download and install Locul
• Update Locul
• Plan not showing after you paid
• Contact Locul support